Customer Service

ABOUT DEO JEANS

Our online store stocks DEO Jeans womenswear and menswear collections. If from time to time, you would like to hear about all of the interesting things we are doing at DEO Jeans, as well as advance information about upcoming events and offers, please subscribe to our newsletter.

To shop at the DEO Jeans online store you need to be 13 years old or over and have a PayPal account or valid credit/debit card that we accept. By placing an order, you are accepting the DEO Jeans contract and terms of use. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything.

The language of the contract is English and we will sell in Nigerian Naira (NGN) for orders shipped to Nigeria and US dollar ($) for orders shipped internationally. Prices displayed do not include shipping & handling or sales tax.

SHOPPING ON THE WEBSITE

Our online store is designed with your convenience in mind, so we have included features that will make your shopping experience enjoyable. When you are ready to place your order, you can either use our guest checkout where no registration is required, or you can create a password-protected account where we will save your name and billing address for the next time you visit.

To shop at the DEO Jeans online store you need to be 13 years old or over and have a PayPal account or valid credit/debit card that we accept. By placing an order, you are accepting the DEO Jeans contract and terms of use. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything. The language of the contract is English and we will sell in Nigerian Naira (NGN) for orders shipped to Nigeria and US dollar ($) for orders shipped internationally. Prices displayed do not include shipping & handling or sales tax.

CHANGING AN ORDER

We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please call the DEO Jeans Customer Service team as soon as possible, they will be happy to help you.

When you are ready to place your order, you can either use our guest checkout where no registration is required, or you can create a password-protected account where we will save your name and billing address for the next time you visit. To shop at the DEO Jeans online store you need to be 13 years old or over and have a PayPal account or valid credit/debit card that we accept. By placing an order, you are accepting the DEO Jeans contract and terms of use. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything.

The language of the contract is English and we will sell in Nigerian Naira (NGN) for orders shipped to Nigeria and US dollar ($) for orders shipped internationally. Prices displayed do not include shipping & handling or sales tax.

PAYMENT METHODS

We accept MasterCard, VISA, VERVE and PayPal. All transactions are encrypted for your safety, for more information about card purchases please read our Privacy policy. Your card or PayPal account will be not be debited until we have shipped your order.

If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.

The currency used is Nigerian Naira for orders shipped to Nigeria and US dollar ($) for orders shipped to other countries. All prices and product information on the DEO Jeans online shop are subject to change. When you are ready to place your order, you can either use our guest checkout where no registration is required, or you can create a password-protected account where we will save your name and billing address for the next time you visit.

To shop at the DEO Jeans online store you need to be 13 years old or over and have a PayPal account or valid credit/debit card that we accept. By placing an order, you are accepting the DEO Jeans contract and terms of use. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything.

The language of the contract is English and we will sell in Nigerian Naira (NGN) for orders shipped to Nigeria and US dollar ($) for orders shipped internationally. Prices displayed do not include shipping & handling or sales tax.

SALES TAX

DEO Jeans charges the appropriate state and local sales tax based on the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. The sales tax displayed at check-out is estimated and the final applicable tax will be calculated when your order is shipped.

PAYMENT SECURITY

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard and VERVE. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

SHIPPING

We deliver both locally and internationally through DHL and other shipping partners. Please note that at peak times your order may take slightly longer than usual to arrive.

DELIVERY ADDRESS

You can choose to have your order delivered to a different address to your billing address by choosing this option in the delivery information section at the check-out.

PRIVACY

DEO Jeans ensures that your privacy is protected when using our services. This Privacy Policy (“policy”) applies to information that is collected by DEO Jeans, a brand within the House of Deola with the mother company – Deola Sagoe Limited. This policy applies only to information collected at deojeans.com, through any deojeans.com related mobile application, through a computerized device in physical stores, or any location where the policy is posted (collectively, the “Sites”). Any changes we have made to this policy can be found by visiting us online and viewing the “Last Updated” date at the bottom of this policy. In the event that we do update this policy, you will be deemed to have consented to such updates by continued use of the Sites after the updated policy is posted.

USE OF CUSTOMER DATA

In providing your personal data you consent to DEO Jeans using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your personal data for the following purposes:

- To create your personal account with deojeans.com (e.g. your name and email address)

- To process your orders (e.g. your name, address, date of birth and bank details)

- To be able to send text message notifications of delivery status (e.g. your mobile phone number)

- To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, your name and your postal address)

- To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)

- To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)

- To notify the winners in promotions (e.g. your email address, name, home address and telephone number)

- Managing your account by carrying out credit checks (e.g. name, address, date of birth)

- To be able to analyse your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)

- To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship. Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.

ACCESS TO CUSTOMER DATA

We do not sell your information to third parties. We do, however, share data with third parties when necessary to fulfil a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is used to meet DEO Jeans’ commitments to you. DEO Jeans may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection. Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. Also, if DEO Jeans (or Deola Sagoe Limited) undergoes a merger, corporate reorganization, or all or part of our assets are sold or acquired by another party, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.

DATA PROTECTION POLICY

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. That said, once we receive your transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorised access, etc. We continually adapt our security measures in line with technological progress and developments. At DEO Jeans, we protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in line with the PCI DSS requirements. When you pay by card we reserve the right to carry out an identity check.

ACCOUNT INFORMATION

You can access your personal account to update your personal data. Please note, however, that your personal account information is protected by your user name and password. It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility.

Minors

We do not collect any personal data directly from individuals under the age of 13. If we discover that any such information is in our possession, we will delete it.
For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in line with the PCI DSS requirements. When you pay by card we reserve the right to carry out an identity check.

DATA COLLECTION

This policy applies only to information collected on the Sites. We collect two types of information from visitors to the Sites: (1) Personal data and (2) Non-personal data.
“Personal data” is information that identifies you personally, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Sites, visit our Sites, or complete a purchase. “Non-personal data” can be technical in nature. It does not identify you personally. Examples of non-personal data include the following:

Cookie -- A “cookie” is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. DEO Jeans uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics and Core metrics. Some of these cookies may track your behavior across multiple websites. There are two types of cookies persistent and temporary (session cookies). Persistent cookies are stored as a file on your computer or mobile device for a time period no longer than 24months. Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in. We use session cookies when to check whether you are logged in or not. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. We do not respond to any do-not-track signals. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features.

Web Beacons (also known as "clear gifs," "web bugs" or "pixel tags") -- "Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages.

Demographic Information -- "Demographic Information" may be your gender, age, zip code, geolocation data and interests, which you voluntarily provide to us on and through the Sites. We use this information to provide you with personalized services and to analyse trends to ensure the information provided by the Sites meet your needs. Please note that we also consider aggregated information, which is not personally identifiable, to be non-personal data.

The above list provides an example of the non-personal data that is collected via the Sites
Links. The Sites may include links to other websites which don't fall under our supervision. We cannot accept any responsibility for the protection of the privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

EMAIL

We communicate with users who subscribe to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the Sites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting us. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.

TEXT MESSAGING

By using the Sites and providing your mobile phone number, you hereby consent to receive autodialed and/or pre-recorded telemarketing calls and text messages from or on behalf of us at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can reply STOP to a text messages once it is received. However, you hereby consent to receiving a confirmatory message in response to your STOP request.

COPYRIGHT

DEO Jeans (Deola Sagoe Limited). All rights reserved. All materials contained within this website are protected by copyright belonging to DEO Jeans and Deola Sagoe Limited.

INTERNATIONAL TRANSFER OF DATA

You understand that the controller of personal data submitted through the Sites may be contacted at the information below:
DEO Jeans (Deola Sagoe Limited)
292F Ajose Adeogun Street,
Victoria Island,
Lagos, Nigeria.

Telephone: +234 806 968 8653
E-mail: customerservice@deojeans.com; info@deojeans.com